Outsource eCommerce Customer Support Service
Intellect Outsource is a professional outsourcing customer support service provider for ecommerce online retailers. You can 100% trust our outsourcing customer support services. It includes remote customer service for online retailers, eCommerce Helpdesk Services, remote eCommerce assistance, etc. Our company is focused on offering effortless customer support solutions that any eCommerce business would need in every stage of the business life cycle.
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Ecommerce Customer Support
eCommerce customer support isn't just about answering customer queries, but will help your brand grow, retain existing customers, and improve market share.
If you are an online retailer who would like to outsource customer support service for your ecommerce store, Intellect Outsource is the best answer for your ecommerce industry. We have provided customer support services for eCommerce companies for over 15 Years. We handle inquiries via multiple channels such as email, live chat, phone, and social media, etc. We provide our agents specific training about your brand, products, and policies. Our team is familar with almost latest tools or software for managing customer inquiries and orders.
Working with your operations team, our customer support specialists will provide exceptional real-time support around the clock and across time zones. We assign dedicated account manager or point of contact for ongoing communication.
Our Ecommerce customer care teams have enough experiences with different ecommerce platforms and ERP systems such as Magento (1 and 2), Shopify, Bigcommere, WooCommerce, Prestashop, Opencart, Linnworks, Lightspeed, Yahoo Store, many more.
Our service helpful to your e-commerce business grow, save money, concentrate in core business. Please verify testimonials of eCommerce clients we have worked with in the past.
Types of customer support services we offer
- Live Chat Support
- Email Support
- Social Media Support
- Newsletter Support
- Omnichannel Support
- Phone support
- Multi Channel Support
- CRM System Support
Why Outsource Your eCommerce Customer Service to Intellect Outsource?
TurnKey Solution
Our eCommerce customer support services can be incorporated into your online store quickly and cost-effectively. Avoid the hassle of hiring, training, and overhead costs of an internal customer care team.
Scaling and flexibility
Our eCommerce customer service allows you to scale your operations up and down to meet both seasonal surges and long-term goals.
Refocus core competencies
We provide you with agents who are specialized and experienced professionals in customer support. So your team can focus on significant growth opportunities and critical operations.
Reporting
Our ecommerce support specialist will provide real-time insight into customer expectations and experience with the store. Such knowledge will help to improve customer delight and decrease customer complaints.
Increased Customer Loyalty
The strongest predictor of future customer behavior is their previous experience. Therefore, our customer service always includes a personal touch to every customer interaction.
All support channels
We can serve your customers over multiple channels, including live chat, emails, social media, and voice support. Also, we provide 24/7 support across all these channels.
Zero-risk business model
Regardless of their prior expertise, all assigned agents are trained to meet the specific business needs of your customers and the online store. This ensures that you receive risk-free quality service.
Intellect Outsource Customer Support Pricing Packages
Flex Support
This flexible plan is for online eCommerce businesses with few tickets or inquiries.
- Utilize this plan for part-time support or to cover odd hours and short-term surges.
- If your eCommerce business is starting, take advantage of this plan, and you will have the option to move to a higher plan without any disruptions in the future.
- Rolling 3-month contracts ensure you are not paying for a service you don't require.
- Live Chat, Email, and Social Media support are available in this plan.
Curated/ Dedicated Team
This plan is for businesses that require dedicated customer service specialists full-time.
- Our full-time eCommerce customer support staff can implement and utilize the latest tools and communications methods.
- Share insight and reports on customer satisfaction and expectations.
- Rolling 3-month contracts ensure you are not paying for a service you don't require.
- Live Chat, Email, and Social Media support are available in this plan.
Full Stack Support
This plan is for businesses with many incoming volumes and requires large scalable support teams.
- 24/7 support for your customers
- Well-structured teams with dedicated leadership
- Dedicated training programs and QA programs included
- Flex support when needed.
- Live Chat, Email, Voice, and Social Media support are available in this plan
Here are a few ecommerce tasks our customer care team performs regularly
- Attend to queries on Products or Services
- Grievance Management
- Sales support -Upsell/Cross-sell
- Order Cancellation/Retention
- Attend Order tracking and fulfillment queries
- Refunds, Returns, and Exchange Support
- Order Processing and Management
- Inventory management
Tools and Ticketing systems our eCommerce Customer Support Team frequently use.
We not only use tools to their full potential to deliver exceptional customer service, but our in-house team can also configure integrations to create customized workflows for online marketplace and ecommerce platform especially for Shopify stores.
Assemble the best eCommerce customer service teams that is an organic extension of your in-house team.
- We recruit only talented people who specialize in creating a personalized experience for the customer.
- The time frame to assemble your team will depend on the required size of the customer service team and the plan you choose.
- Regardless of our staff's experience, we train them to ensure consistency in brand voice.
- Implement best practices and latest technologies for every ecommerce customer service specialist.
- Once your e-Commerce customer service team is up and running, we'll hold regular meetings and provide custom reports on insights generated from customer service.
Frequently Asked Questions
Starting customer service for ecommerce business with Intellect Outsource is very easy.
- Share your project details.
- Select your suitable plan.
- Get a free trial to check our ability and quality
- Arrange a dedicated customer officer
Our Outsourced customer service team is cost-effective, quick to set up, and easily scalable.
Please check the following question when you choose an outsourcing customer service team for your online business.
- Is their business transparent, accountable and has established communication channels?
- Do they provide Omnichannel support?
- Do they provide dedicated agents or shared staff that handles multiple companies?
- Can they scale their support to meet your store's growth potential?
- Do they provide various price plans and custom solutions?
- Do they regularly hold meetings and submit status reports?
- What steps have they implemented as a part of QA?
Stellar customer service is an assured game-changer for every business.
- Organize your ecommerce customer service outsourcing process. Use shared inbox, ticketing software, and template responses to improve efficiency.
- Ensure a personalized touch in all communication.
- Adapt to customers' ever-changing expectations and habits.
- Enable self-service; customers also prefer to find solutions on their own.
- Improve response time across communication channels.
- Analyse insights from customer service, improve and repeat.
80% of businesses believe their customer service is excellent, but only 8% of customers agree. Customer service for ecommerce is not just about answering inquiries, an online store with prompt, efficient, and friendly customer service will create a satisfied, happy and loyal customer base, which in turn results in more business referrals.
Here are a few changes that can drastically improve the customer experience for eCommerce store customers.
- Create personalized experience
- Deliver Omnichannel customer support service
- Increase social media presence
- Create self-help procedures and contents
- Offer a clean return policy
- Ensure an easy checkout process
- Offer more payment options
- Ensure product photos are of high quality
- Connect your customers to create a community
- Create a compelling 'About us page'
The cost of outsourcing ecommerce customer service will depend largely on the nature of your online businesses, the scale of operation, the type of inquiry that is most common, and most of all, what quality of customer service you wish to provide your customers. Most eCommerce customer service outsourcing companies offer various plans and custom solutions to meet clients' requirements.
Intellect Outsource's ecommerce Customer Service cost starts at $6.00 per Hour. Contact our team to find what is right for your business.
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Ecommerce customer service requirements.
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