Intellect Outsource is a professional outsourcing customer support service provider for ecommerce online retailers. You can 100% trust our outsourcing customer support services. It includes remote customer service for online retailers, eCommerce Helpdesk Services, remote eCommerce assistance, etc. Our company is focused on offering effortless customer support solutions that any eCommerce business would need in every stage of the business life cycle.
eCommerce customer support isn't just about answering customer queries, but will help your brand grow, retain existing customers, and improve market share.
If you are an online retailer who would like to outsource customer support service for your ecommerce store, Intellect Outsource is the best answer for your ecommerce industry. We have provided customer support services for eCommerce companies for over 15 Years. We handle inquiries via multiple channels such as email, live chat, phone, and social media, etc. We provide our agents specific training about your brand, products, and policies. Our team is familar with almost latest tools or software for managing customer inquiries and orders.
Working with your operations team, our customer support specialists will provide exceptional real-time support around the clock and across time zones. We assign dedicated account manager or point of contact for ongoing communication.
Our Ecommerce customer care teams have enough experiences with different ecommerce platforms and ERP systems such as Magento (1 and 2), Shopify, Bigcommere, WooCommerce, Prestashop, Opencart, Linnworks, Lightspeed, Yahoo Store, many more.
Our service helpful to your e-commerce business grow, save money, concentrate in core business. Please verify testimonials of eCommerce clients we have worked with in the past.
Our eCommerce customer support services can be incorporated into your online store quickly and cost-effectively. Avoid the hassle of hiring, training, and overhead costs of an internal customer care team.
Our eCommerce customer service allows you to scale your operations up and down to meet both seasonal surges and long-term goals.
We provide you with agents who are specialized and experienced professionals in customer support. So your team can focus on significant growth opportunities and critical operations.
Our ecommerce support specialist will provide real-time insight into customer expectations and experience with the store. Such knowledge will help to improve customer delight and decrease customer complaints.
The strongest predictor of future customer behavior is their previous experience. Therefore, our customer service always includes a personal touch to every customer interaction.
We can serve your customers over multiple channels, including live chat, emails, social media, and voice support. Also, we provide 24/7 support across all these channels.
Regardless of their prior expertise, all assigned agents are trained to meet the specific business needs of your customers and the online store. This ensures that you receive risk-free quality service.
This flexible plan is for online eCommerce businesses with few tickets or inquiries.
This plan is for businesses that require dedicated customer service specialists full-time.
This plan is for businesses with many incoming volumes and requires large scalable support teams.
We not only use tools to their full potential to deliver exceptional customer service, but our in-house team can also configure integrations to create customized workflows for online marketplace and ecommerce platform especially for Shopify stores.
Starting customer service for ecommerce business with Intellect Outsource is very easy.
Our Outsourced customer service team is cost-effective, quick to set up, and easily scalable.
Please check the following question when you choose an outsourcing customer service team for your online business.
Stellar customer service is an assured game-changer for every business.
80% of businesses believe their customer service is excellent, but only 8% of customers agree. Customer service for ecommerce is not just about answering inquiries, an online store with prompt, efficient, and friendly customer service will create a satisfied, happy and loyal customer base, which in turn results in more business referrals.
Here are a few changes that can drastically improve the customer experience for eCommerce store customers.
The cost of outsourcing ecommerce customer service will depend largely on the nature of your online businesses, the scale of operation, the type of inquiry that is most common, and most of all, what quality of customer service you wish to provide your customers. Most eCommerce customer service outsourcing companies offer various plans and custom solutions to meet clients' requirements.
Intellect Outsource's ecommerce Customer Service cost starts at $6.00 per Hour. Contact our team to find what is right for your business.